The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Elements define the essential outcomes |
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Completed |
Evidence:
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Greet and observe people
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Listen to and greet people accessing service in a pleasant, respectful and accepting way Completed |
Evidence:
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Respond to distressed people in a relaxed and calm manner and seek assistance as required Completed |
Evidence:
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Respond appropriately to diverse people and behaviour in line with organisation requirements Completed |
Evidence:
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Discuss any concerns or problems with supervisor Completed |
Evidence:
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Follow organisational procedures to collect routine client information
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Collect and document identifying information in accordance with organisation and confidentiality requirements Completed |
Evidence:
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Discuss reasons for contact with the service Completed |
Evidence:
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Explain and uphold rights and responsibilities of the client and confirm understanding Completed |
Evidence:
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Identify priority of need
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Identify urgency and nature of need and refer in accordance with organisation guidelines Completed |
Evidence:
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Identify and respond to issues of personal safety for self, clients and others in accordance with organisation procedures and scope of own role Completed |
Evidence:
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Recognise situations beyond the scope of role and seek assistance Completed |
Evidence:
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Provide service information
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Provide client with current, relevant and culturally appropriate service information Completed |
Evidence:
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Assist clients to contact other agencies or services as appropriate to obtain further information Completed |
Evidence:
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Ask the client if information needs have been met and provide further assistance if required Completed |
Evidence:
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